Feedback

Feedback in one place

Lots of podcasters create a dedicated email for listeners to write in to so they don't need to share their personal email addresses. Managing yet-another-inbox is often tough to stay on top of, though.

Pinecast's tip jar lets your paid subscribers write in directly as a subscriber perk. Or with our Growth add-on ($10/mo or $110/year), all of your listeners—paid subscription or not—can write in.

Thoughtfully designed

We're podcasters ourselves, so we know that it's not enough to just have an inbox in your dashboard. We've addressed our own needs and accepted dozens of feature requests from customers over the years to make sure that our feedback tool is the best it can be.

Episode prompts

Having a single form to submit feedback can be too simplistic, so we let you set a prompt for feedback on an episode-by-episode basis. Each episode will have a dedicated URL for submitting feedback, featuring its prompt. Your feedback inbox will show the episode each message was left for—if any.

Moderation and security

Feedback can be great, but it can also be unpleasant at times. Our feedback inbox lets you shadowban submitters by IP address or email. Feedback can be easily deleted as needed.

Moreover, we prevent spam by using Invisible reCAPTCHA: most listeners won't encounter any delay, but bots and suspicious senders will be prompted to solve a challenge to prove that they're human.

Notifications

We send you an email whenever you receive feedback. If you have a team or want notifications in a shared location like Slack, the Crew add-on also lets you set up notifications for feedback. Notifications can send an email alert, post to Slack or Discord, or send a HTTP webhook.